Ambulance could not find address - Luckily the patient was not having a heart attack

Two weeks ago an ambulance was needed by a resident of Nashboro Greens. The ambulance driver could not find the street address they were looking for. About two years ago, this area ran into the same problem because the street was known as Long Hunter Court. There were to many Long Hunter, so the address for the area was changed to Nashboro Greens. Luckily The situation was not serious and this was not a life or death case. If is was I am not sure what the consequences would have been. The next day Vivian Wilhoite was made aware of the situation and jumped into acction to get the problem solved. Please see the emails that were sent to resolve the problem: From: Wilhoite, Vivian (Council Member) Sent: Mon 4/7/2008 5:13 AM To: Griffith, Terry (ECC) Subject: RE: FROM VIVIAN WILHOITE FW: Ambulance Issue I do not believe that I have heard from Fire. Could you please contact the person that you copied or possibly forward to Chief Steve Halford. I really would appreciate it. Thank you. Gratefully, Vivian Vivian Wilhoite Metro Council, District 29 Visit www.vivian-29.blogspot.com for up-to-date information in and around District 29. Committed to keeping you informed! 589-2003/vivianwilhoite@comcast.net -------------------------------------------------------------------------------- From: Griffith, Terry (ECC) Sent: Tue 4/1/2008 9:43 AM To: Wilhoite, Vivian (Council Member) Subject: RE: FROM VIVIAN WILHOITE FW: Ambulance Issue have you heard from Fire department? -------------------------------------------------------------------------------- From: Wilhoite, Vivian (Council Member) Sent: Friday, March 28, 2008 12:36 AM To: Griffith, Terry (ECC) Cc: McWright, Rickey (ECC); Sanschargrin, Bruce (ECC); Meador, Steve (NFD-ADM) Subject: RE: FROM VIVIAN WILHOITE FW: Ambulance Issue Thank you so much for your response. But I must wonder, why did the ambulance have diffuculty in finding the address? Gratefully, Vivian Wilhoite Metro Councilmember, District 29 589-2003 www.vivian-29.blogspot.com -------------------------------------------------------------------------------- From: Griffith, Terry (ECC) Sent: Thu 3/27/2008 9:19 AM To: Wilhoite, Vivian (Council Member) Cc: McWright, Rickey (ECC); Sanschargrin, Bruce (ECC); Meador, Steve (NFD-ADM) Subject: RE: FROM VIVIAN WILHOITE FW: Ambulance Issue Ms. Wilhoite, thank you so much for bringing this issue to our attention. My staff informed me that your constituent's address was in our computer mapping system correctly. However, we found that some other residents in same area were not listed correctly so we fixed their addresses in our system. Please contact me if you need any more help from ECC. I am copying Chief Meador on this email so he can help you from the Fire Department's perspective. He can explain the types of maps available in Metro's ambulances. Terry Alison Griffith Interim Director Emergency Communications Center Nashville TN Work: 615 401-6322 Cell: 615 947-8178 Fax: 615 401-6380 --------------------------------------------------------------------------------From: Abel, Suzanne (Council Office) Sent: Wednesday, March 26, 2008 8:11 AM To: Griffith, Terry (ECC) Cc: Wilhoite, Vivian (Council Member) Subject: FW: FROM VIVIAN WILHOITE FW: Ambulance Issue March 26, 2008 Per the request of Councilmember Vivian Wilhoite, I am forwarding you this email. Please respond per her request. She can be reached by email and by telephone at 589-2003. Thank you, Suzanne -------------------------------------------------------------------------------- From: Wilhoite, Vivian (Council Member) Sent: Tuesday, March 25, 2008 6:49 PM To: Abel, Suzanne (Council Office) Subject: FROM VIVIAN WILHOITE FW: Ambulance Issue Suzanne: Please forward this message to the Department Head of E-911 to address and contact me. Thanks, Vivian Wichita Metro Councilmember, District 29 589-2003 -------------------------------------------------------------------------------- From: Fran Oroson [mailto:nashborogreens@yahoo.com] Sent: Sunday, March 23, 2008 7:37 AM To: TSim681157@aol.com Cc: Jim Curley Subject: Re: Ambulance Issue This is something Metro should have done. I will try to find out what department is responsible for this and see that they take care of it. When the renaming of the street came up, it was voted on and the majority ruled. I am sorry you had difficulty and I sincerely hope your emergency was taken off. TSim681157@aol.com wrote: Hello all, I had to call an ambulance last night and the driver got lost because..."Nashboro Greens" wasn't on his Metro map. Why did we change our address then? I had to have a friend flag them down as they went up and down Longhunter Court. Not good. When will this be taken care of? Taryn Simpson 100 Nashboro Greens or 400 Longhunter Court to the rest of the world. Taryn Simpson, Writer Tel: (615) 414-3217 Fax: (866) 605-3461 Email:TSim681157@aol.com Web: www.Taryn-Simpson.blogspot.com